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Guide to Viewing Order Mockups

Wednesday March 15th, 2023
Friday May 23rd, 2025

To view the mockup of an order, you can follow two methods:

  • Viewing during order creation
  • Viewing after the order has been created

Mockup preview during the order creation process is only supported when using the “Add Custom Product” option for individual orders. For other order creation methods such as CSV or API, you can only view the mockup after the order has been created. Orders created from the “Browse Product” section (pre-existing products) will automatically display the mockup.

Viewing mockup during order creation using “Add Custom Product”

In the first step of creating an order, select Create Order >> Add Custom Product. Under the Upload your design section, upload your design file via the Upload field.

Once the design is uploaded, an eye icon with two circles will appear in the top-right corner of the image. Click on this icon to preview the product mockup.

Viewing the Mockup after the order has been created

When you create an order using CSV, API, or Add Custom Product, you can view the mockup under the Orders section.

  • Locate the order you want to view and click on Quick view.
  • In the Quick View interface, click View to display the mockup. Here, you can preview either the front or back design of the product.

Important notes

  • For orders created from the “Browse Product” section, the mockup is automatically displayed during order creation. Therefore, in the Quick View section, the main product image is the mockup — there will be no separate option to view the mockup.
  • Please note that some product bases currently do not support mockup previews. The full list of unsupported products can be found [here].

If you need further assistance or have any questions during the process of viewing order mockups, please don’t hesitate to contact our support team for timely and accurate guidance. We’re always here to help!

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