1. What is the shipping cost?
Shipping for the US:
* Please note that shipping to Canada, Brazil, Mexico and some special locations may be charged higher shipping costs.
All prices are in USD.
2. How long will it take to ship my order?
Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-21 business days.
International orders may take an additional 1-2 weeks.
Please note that delays with the carrier may occur that fall beyond our control.
3. Size Guide
Please check the sizing guide for all of the sizing information on different brands and products here.
4. What is the status of my order?
You can keep track of your order here.
5. My orders is past the estimated delivery time.
Orders from our facility typically ship within 3-10 business days after the order has been processed. Once your order has left our facility you can expect it to arrive within 10-21 business days. International orders may take an additional 1-2 weeks.
If your order has not arrived within the times stated above, please contact customer service here.
You can keep track of your order at any time here.
6. Why is my tracking information not working?
Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.
If you placed your order over 21 days ago and your tracking information is still not available please contact customer support here.
Be sure to have your order number and email that was used to make the purchase when contacting our support.
7. Changes to order.
Because orders are custom made and printed on demand, we offer order changes for 24 hours. If your order is eligible you can request changes here.
8. Order cancellation.
Due to the orders being custom made design, we offer order cancellations for 24 hours after the order has been placed. If your order qualifies you can request cancellation here.
9. Refund or Exchange.
If your item is missing, materially defective, or is incorrect please contact us here.
If you would like further information on our Refund or Exchange policy, it can be found here.
10. Didn't Receive Confirmation Email.
When an order is placed we immediately email you your receipt. This email (the confirmation email) also contains your order details.
If you did not receive your confirmation email please follow these steps:
11. How do I contact customer support?
We are glad to answer any questions that you may have, please contact customer support here.
12. What's product material?
Note: Actual colors may differ due to light and display setting of customer computer screens. May have a 2-3 cm variance in deign placement.3D Clothing
Note: Actual colors may differ due to light and display setting of customer computer screens. May have a 2-3 cm variance in deign placement.3D Kid Clothing
1. How to
To upload an art, please follow below steps:
2. When I can request for payment?
You can request payment any time after 24 hours from your customer paid the bill.
3. How the payment should go?
The payment will go to the bank account/ or any payment gateway account you put in Billing Information.
4. What is the tax I have to pay?
5. What if I want to get paid in other currency?
Please contact us for support regarding this. By default, we pay you in US Dollar.
6. What should I do to secure my account?
7. Can I add my team member to the account?
Yes, you can. Access this by visiting “Setting”, then choose “Team setting” section. From there you can add your team member. Please check the permission of each roles carefully as it will affect the data shown to each of them.
8. How to contact Affiliate Manager in case I need help?
You will have dedicated Affiliate Manager but in case you don’t remember their contact, simply email your concern to [email protected] and we will sort this out for you.
9. What is a takedown request?
If someone claims that his or her intellectual property is being infringed upon, we may ask that you resolve the complaint with the person making the claim. If you fail to contact that person or fail to resolve the complaint, BurgerPrints can stop the campaign. Multiple complaints may lead to a ban from our site.
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